I had one client complain to me that I would never include her other consultants on an eMail. I had another client who was angry that I didn’t copy him on every communication that I sent on his behalf. (I did send him a daily synopsis and attached all communications- but those missives were delayed and separate from my original eMails to various other folks.)
Continue reading You can- but you shouldn’t!
About half my efforts are spent working with lawyers, physicians, and other professionals. They are among my client base since they rely upon the proprietary software and business smarts that they obtain from us to run their businesses. But (unfortunately?), not all of these type of folks employ our services. And, I’m amazed at what I see when I examine new clients’ business systems.
Continue reading Tools of the Trade
Between my two primary eMail addresses, I get about 2500 pieces of eMail a day. And, that doesn’t include the fact that someone added one address to a slew of junk mail lists. (Thankfully, that spam is blocked.)
I know, I know, we eMail every single day (sometimes, thrice). We text one another. But, that is NOT personal contact. And, for your business and personal lives, that’s what counts. If you don’t think a personal touch is needed- think about the last time you got a note- handwritten! It touched you! This is even more important if you are a leader! Your staff/management team can feel alienated if all they see is you brusquely parading around the plant- even if there are memos from you on the bulletin board and they get eMail communiqués. Keep things personal- it really pays off. Continue reading I_REALLY_WANT_2_TELL_U_SOMETHING
