What is going on? Companies for whom we had great respect are being felled like rotten timber. Toyota, Johnson & Johnson, Genzyme. These firms had stellar reputations. Their sales were robust. How could they screw up like this? One way would be surround oneself with yes-men. Another way is to believe your own hype and never examine your processes. I personally think that is was more than a little of both.
Continue reading We do not get to “Great” by being complacent